bok99 Terms and Conditions
This page sets out the complete terms for using the bok99 platform. Please read all terms and conditions carefully before registering.
Introduction and Applicability
These terms and conditions apply to all users of the bok99 platform.
About the Company
bok99 is an online gaming and betting platform operated specifically for players in Bangladesh. The platform gives users the opportunity to enjoy casino games, slots, live casino, and sports betting. All bok99 services operate on Bangladesh Standard Time (BST, UTC+6).
Scope of Terms
These terms and conditions apply to the bok99 website, mobile platform, and all related services. These terms remain in effect for user account registration, financial transactions, bonus claims, and game participation.
Eligibility and Age Requirements
Users must meet the following eligibility criteria to participate on bok99.
Age Requirement
The bok99 platform is for users aged 21 and above only. No minor may create an account or participate in games on this platform. If age verification is requested, providing proof is mandatory.
Location and Citizenship
Users must access the platform from a region where online gaming is not legally prohibited. It is entirely the user's responsibility to comply with the local laws of their region. bok99 is not responsible for access from any prohibited region.
One Account Policy
Each user may create only one account. Operating multiple accounts from the same person, household, device, or IP address is strictly prohibited. If this policy is violated, all accounts will be closed.
Account Registration and Security
Register with accurate information and ensure the security of your account.
Registration Terms
- All information provided at the time of registration must be truthful, accurate, and complete.
- Providing false or misleading information will result in account cancellation.
- If any information changes after registration, bok99 support must be notified immediately.
- The user's name and payment account name must match.
- Information provided at registration may be verified in accordance with applicable law.
Account Security
- Keep your password confidential and do not share it with any third party.
- If you suspect unauthorized access to your account, notify support immediately.
- bok99 will never ask for your password by email or chat.
- bok99 may temporarily suspend an account at any time for suspicious activity.
- The user is solely responsible for any loss to their account.
Financial Transactions and Payments
Learn more about the rules for deposits and withdrawals.
Deposit Terms
- Minimum deposit amount is ৳200 (for all methods).
- Accepted payment methods: bKash, Nagad, Rocket, Upay.
- The name on the deposit account must match the name on the bok99 account.
- Deposits made through a third party are not accepted.
- Balance will be credited after all transactions are successfully verified.
Withdrawal Terms
- Minimum withdrawal amount is ৳800.
- Processing is usually completed within 10–45 minutes.
- Withdrawal requests can only be made to a registered payment method.
- Withdrawals may be held if identity verification has not been completed.
- If irregular activity is detected, withdrawal requests will be placed under review.
Bonuses and Promotions
All bonus offers from bok99 are provided under the following terms.
Welcome Bonus
New users will receive a 120% bonus on their first deposit, up to a maximum of ৳10,000. A 10x wagering requirement must be completed before this bonus can be withdrawn. If wagering is not completed within the time limit, the bonus will be cancelled.
Bonus Usage Rules
- Each bonus offer can be claimed once only.
- If bonus abuse or manipulation is found, the bonus will be cancelled.
- Requesting a withdrawal while a bonus is active may result in the bonus being cancelled.
- bok99 reserves the right to modify or withdraw any bonus offer.
VIP Program
- Bronze: Weekly cashback up to 0.3%.
- Silver: Weekly cashback up to 0.5%.
- Gold: Weekly cashback up to 0.8%.
- You can advance to a higher tier based on regular and active play.
Gaming Rules and Fair Play
bok99 follows strict policies to ensure fair and transparent gaming.
Fair Gaming Guarantee
All games on bok99 are operated using SSL encryption and fair play technology. Game outcomes are determined using a Random Number Generator (RNG), which is completely impartial. Providing players with a fair experience is bok99's core commitment.
Prohibited Activities
- Playing games using bots, scripts, or automated software.
- Attempting to artificially influence game outcomes.
- Abusing bonuses or gaining advantages through multiple accounts.
- Colluding with other players.
- Exploiting technical flaws in the platform for unfair advantage.
Technical Issues Policy
If a game round is left incomplete due to a server or technical error, bok99 reserves the right to cancel that round and refund the wagered amount. bok99 is not responsible for losses caused by internet disconnection. bok99's final decision applies in all cases of technical issues.
Intellectual Property
All content on the bok99 platform is protected.
Copyright Protection
All content published on the bok99 website — logos, graphics, text, images, code, and design — is the exclusive property of bok99. Reproducing, distributing, or using any part of this content for commercial purposes without prior written permission from bok99 is prohibited.
User Rights
bok99 grants limited permission to access the platform for personal and non-commercial purposes. This permission does not transfer ownership of bok99's intellectual property in any way. Users may not reverse engineer, decompile, or modify the underlying code of the platform.
Privacy and Data Protection
Protecting your personal information is our priority.
Data Collection and Use
bok99 collects and stores personal information provided during registration. This information is used solely for service delivery, identity verification, processing financial transactions, and meeting related legal obligations. For details on how information is shared with third parties, please read our Privacy Policy.
bok99 uses SSL encryption technology to keep all data transmissions secure. Your financial information is never shared with third parties.
Responsible Gaming
bok99 is committed to ensuring a responsible gaming environment.
Self-Restriction Options
- Users can set their own deposit limits.
- Users can take a break from their account for a set period.
- The option to permanently close an account is available.
- Support team assistance is available via 24/7 live chat.
Cautionary Message
Game for entertainment, not as a way to earn money. Only wager an amount that, if lost, will not affect your daily life. If signs of gaming addiction appear, seek help immediately. Visit our Responsible Gaming page to learn more.
Disclaimer and Dispute Resolution
The limits of bok99's legal liability and how disputes are handled.
Disclaimer Terms
bok99 will not bear responsibility in the following cases:
- Losses caused by the user's internet disconnection or device issues.
- Losses resulting from the user's password or information being disclosed to a third party.
- Legal issues arising from the user's own violation of the law.
- Service disruption caused by natural disasters or force majeure.
Dispute Resolution Process
If you have a dispute or complaint, contact the bok99 support team first. The support team will review disputes via 24/7 live chat or email. bok99 investigates all complaints fairly and resolves them as quickly as possible. bok99's final decision is binding on all parties.
Account Closure and Changes to Terms
Both bok99 and the user have the right to close an account.
Voluntary Account Closure
Any user may close their account at any time. In this case, all funds remaining in the balance (excluding bonuses) will be withdrawable, provided all withdrawal processes have been completed. Account closure requests can be submitted via live chat.
Policy on Changes to Terms
bok99 reserves the right to change these terms and conditions at any time. Users will be notified as far in advance as possible for significant changes. Continued use of the platform after any changes means the user has accepted the new terms.
Contact Us
If you have any questions about the terms and conditions, please get in touch with us.
Live Chat
24/7 live chat support is available in Bengali. Our support team is always ready for any legal or account-related questions.
You can send your detailed questions or complaints by email. Email: [email protected]