bok99's Privacy Policy
Your personal information is completely safe with us — find out how bok99 protects your privacy.
1. Introduction and Applicability
Welcome to the bok99 platform. This privacy policy applies to all individuals who use the bok99 website and related services. We believe that protecting your personal information is a fundamental responsibility, and bok99 is always committed to fulfilling that responsibility.
Purpose of This Policy
The purpose of this privacy policy is to clearly inform you about what types of information bok99 collects, why it is collected, how it is used, how long it is retained, and what measures are taken to protect your information. By using our website or services, you are considered to have accepted the terms of this privacy policy.
Who This Policy Applies To
This policy applies to all of the following:
- Registered members on the bok99 platform
- Any visitor who browses the bok99.cam website
- Any person who uses bok99's services
- Individuals who contact our support team
2. What Information We Collect
bok99 only collects information that is necessary to provide its services. We never collect unnecessary or excessive information.
Personally Identifiable Information
During account registration and management, we may collect the following information:
- Full name and date of birth
- Email address
- Residential address
- National ID or passport number (for identity verification)
- Mobile number (only when required for account verification)
Financial Information
We collect your payment method details to process transactions. Transactions on bok99 can be made via bKash, Nagad, Rocket, and Upay. Please note that we do not store your full bank account details or PIN — only the transaction reference and amount are recorded.
Technical Information
When you visit our site, some technical information is collected automatically:
- IP address and device information
- Browser type and version
- Operating system type
- Pages visited and session duration
- Cookie and session data
Gaming Activity Information
To ensure responsible gaming and improve service quality, we keep information related to your gaming activity — such as deposit amounts, withdrawal amounts, play history, and bonus usage records.
3. Purpose of Information Use
bok99 uses collected information only for specific and legitimate purposes. Below we clarify why and how your information is used.
| Purpose of Use | Description |
|---|---|
| Account Management | Account creation, verification, login security, and password reset |
| Transaction Processing | Processing deposit and withdrawal requests; withdrawals processed within 10-45 minutes |
| Identity Verification (KYC) | Fraud prevention and confirming user age (21+) |
| Customer Support | Providing assistance via 24/7 live chat and resolving complaints |
| Responsible Gaming | To identify problematic behavior and assist with setting limits |
| Security and Fraud Prevention | Monitoring suspicious activity, preventing money laundering |
| Service Improvement | Analyzing usage patterns to improve platform quality |
| Promotional Communication | Informing you about bonus offers and updates (subject to your consent) |
4. Sharing Information with Third Parties
bok99 does not sell, rent, or share your personal information with third parties for commercial purposes. However, information may be shared in limited circumstances necessary to operate the service.
Permitted Third Parties
Information may be shared with third parties in the following cases:
- Payment Processing Partners: bKash, Nagad, Rocket, Upay — solely to complete transactions
- Identity Verification Services: Technology providers required to complete the KYC process
- Legal Authorities: When required by a court order or valid legal obligation
- Technology Service Providers: For server hosting and security services
What We Never Do
- Sell your information to advertisers
- Share information for marketing purposes without your consent
- Disclose your financial information unnecessarily
- Exchange information with competitor organizations
5. Cookies and Tracking Technologies
The bok99 website uses cookies and similar technologies to improve your browsing experience and ensure the smooth operation of services.
Essential Cookies
These cookies are essential for the basic functioning of the website. They are used to manage sessions, maintain login status, and keep security features active. These cookies cannot be disabled.
Analytical Cookies
These cookies help us understand how users interact with our site. The information collected is completely anonymous and is used only for service improvement.
Cookie Controls
Cookies can be controlled or deleted from your browser settings. Please note that disabling certain cookies may cause some features of bok99 to not work properly.
6. Data Security Measures
bok99 uses the latest technical and administrative measures to protect your information. Security is our highest priority.
SSL Encryption
All data transfers are secured through SSL/TLS encryption technology. Information transmitted between your browser and our servers is fully encrypted.
Data Storage Security
Stored information is held on secure servers with multiple layers of security in place to prevent unauthorized access.
Access Control
Only authorized personnel can access your information, and their access is monitored at all times.
Regular Security Reviews
Our security measures are regularly reviewed and updated to keep your information protected against new cyber threats.
7. Data Retention Period
bok99 retains your information only for as long as necessary. Once the purpose has been fulfilled or there is no legal obligation, information is securely deleted.
Account Information
Account-related information is retained for the entire time your account remains active. After account closure, some information may be kept for up to five years if required by legal obligations.
Financial Transaction Records
Transaction records may be retained for an extended period in compliance with financial regulatory requirements. This assists with fraud investigations and resolving legal disputes.
Technical Logs
Server logs and technical data are generally deleted within 90 days, unless a security investigation requires them to be kept for a longer period.
8. Your Rights Regarding Your Information
You have certain important rights regarding your personal information. bok99 fully respects these rights.
Right to Access
You can request at any time to know what information we hold about you. We are committed to responding to such requests as quickly as possible.
Right to Correction
If any of your information is incorrect or incomplete, you can request a correction through our support team. bok99 will update the correct information in a timely manner.
Right to Deletion
In certain circumstances you may request that your personal information be deleted. However, we may be required to retain some information due to legal obligations or ongoing investigations.
Right to Object to Processing
You may object to your information being used for promotional communication or marketing purposes. We will stop the relevant activity as soon as we receive such a request.
How to Exercise Your Rights
To exercise any of the rights above, please contact our support team: [email protected]
We aim to respond to your request within a maximum of 30 business days of receiving it.
9. Protection of Minors' Information
Age Verification Policy
bok99 is intended only for individuals aged 21 and above. We do not and will not collect information from minors. Age is verified at the time of account registration.
If we become aware that a minor's information has been collected by mistake, we will immediately close that account and delete the information.
10. Policy Changes and Updates
Notification of Changes
bok99 may update this privacy policy from time to time. For significant changes, we will notify you at your registered email address and post a notice on the website.
The "Last Updated" date at the top of the policy always reflects the date of the most recent change. Continued use of bok99 after any changes means you have accepted the updated policy.
Related Policies
Alongside this privacy policy, you are encouraged to read the following documents:
- Terms and Conditions — overall terms for using the service
- Responsible Gaming — Guidelines for Safe Gaming
- FAQ — Answers to Common Questions
Do you have any questions about privacy?
Our 24/7 support team is always by your side. Contact us for any questions or concerns about our privacy policy.