bok99 Responsible Gaming —
Your protection, our priority
bok99 believes gaming is a source of entertainment — not a cause of stress or addiction. Use our responsible gaming tools and guidelines to stay safe.
21+ Age Requirement — a mandatory condition
Our Responsible Gaming Tools
bok99 provides several effective tools to help you stay in control. By using these features, you can always keep gaming an enjoyable experience.
Set Deposit Limits
Set a limit on how much you can deposit per day, per week, or per month. This keeps your budget in check and helps prevent overspending. Reducing a limit takes effect immediately; increasing one takes some time to come into effect.
Self-Exclusion
If you feel you need a break from gaming, close your account for a set period or permanently. No marketing messages will be sent during self-exclusion and access to the account will be completely blocked.
Time-Out Break
Take a short-term time-out for any period from 24 hours to 6 weeks. During this time, your account will remain active but gaming and deposits will be disabled. Taking a short break is always a good idea.
Session Time Alert
Set up automatic alerts when a set amount of time has passed. This reminds you how long you have been playing and whether it is time for a break. It is effective in keeping you from playing for too long at a stretch.
Review Gaming History
View your deposits, withdrawals, and gaming history at any time. Stay aware of your spending and your wins and losses. Transparency is an important part of responsible gaming.
Permanent Account Closure
If you want to stop gaming entirely, let our support team know. We will permanently close your account and any remaining balance will be returned via your registered payment method.
Warning Signs of a Problem
Responsible gaming means staying aware of your own behaviour. If you notice any of the signs below in yourself, please take a break and seek help. Problem gambling is a recognised health condition and seeking help for it is not a sign of weakness.
Remember — gaming is for entertainment, not as a way to earn income. The outcome of every game is completely random and previous results have no effect on future ones.
-
Continuing to play to recover lost money
"Maybe if I play a little more I can get it back" — this way of thinking is a key warning sign of a problem.
-
Hiding gaming from family and friends
Increased secrecy and lying about gaming.
-
Borrowing money or spending savings to play
Falling into financial difficulty because of gaming is a serious warning sign.
-
Being unable to stop playing or feeling restless
Feeling like something is not right without gaming.
-
Neglecting work, studies, or family
Giving gaming more priority than everyday responsibilities.
-
Gaming to escape stress or sadness
Using gaming as a way to escape from emotions.
Tips for Healthy Gaming
Responsible gaming does not mean giving up gaming — it means enjoying it in a controlled and mindful way. Following these tips will help you keep gaming fun at all times.
Before you start playing, decide the maximum amount you will spend today and stick to it firmly.
Treat your gaming budget like the cost of a cinema ticket — as entertainment spending, not an expectation of profit.
Do not play for long stretches beyond a set time. Take regular breaks — go for a walk, drink some water, rest your eyes.
Do not play when you are angry, upset, or stressed. Play when you are in a calm state of mind.
When you win, take it — do not play back all your winnings. Stop when you have reached your goal.
Make sure gaming does not harm your family life, work, or social life.
Spend time on other hobbies and activities too — sports, reading, spending time with friends.
Let a trusted person, a family member, or our support team know. Asking for help takes courage.
Details on Self-Exclusion and Setting Limits
Daily Deposit Limit
Set the maximum amount you will deposit each day. The minimum deposit amount is ৳200. Once the limit is reached, no further deposits can be made that day.
Weekly and Monthly Limits
Set weekly or monthly deposit limits for longer-term budget management. This prevents overspending over an extended period.
Short-Term Self-Exclusion
Temporarily close your account for anywhere from 1 day to 6 weeks. It will be reactivated automatically when the period ends. No bonuses or offers will be sent during the break.
Long-Term Self-Exclusion
You can close your account for 6 months, 1 year, or permanently. This request must be made through the support team and will take effect immediately.
Important information: Reducing a limit or starting an exclusion takes effect immediately. Increasing a limit or reversing an exclusion has a set waiting period — this protects you from changing your decision based on emotions. Contact our 24/7 live chat support for any changes.
Need help? We are here
bok99 Live Chat Support
Full Bengali-language 24/7 live chat support
If you have any concerns about gaming — or need help with limits and exclusion features — our support team is always ready. All conversations are completely confidential.
6:00 AM – 12:00 AM (BST) priority hours; responses are also provided outside these hours
Consider professional support
Problem gambling is a recognised mental health condition for which professional support is effective. In Bangladesh, mental health specialists, counsellors, and support groups are available who can help with this.
If a family member is also concerned, they can contact our support too. We will work together to help take the right steps.
For players aged 21 and above only. Play responsibly.
Enjoy bok99 safely
Learn more about responsible gaming, enjoy the games, and stay with us for any support you need.
Responsible Gaming FAQ
Answers to frequently asked questions about responsible gaming are provided below.